HqO
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Smarter bookings, deeper intelligence

Property teams are constantly balancing tenant perks, white-glove service requests, and the reporting needed to prove it's all paying off. This release gives you more room to do all three: a new credits system for Resource Booking, flexible paid bookings from Admin, feature-specific Intelligence dashboards, and a set of improvements to the Tenant Web App.

Turn amenities into tenant perks with Credits

Landlords can now assign credits for booking shared resources like meeting rooms and amenities, making it easier to build stronger tenant relationships and encourage better use of shared space. Credits can be built into a lease, offered as a standalone perk, or used to keep access fair across tenants.

  • Assign credits to everyone at a tenant, or target specific users or roles
  • Allocate credits across all resources, or limit them to specific spaces
  • Configure recurring credits with customizable schedules and rollover rules
  • Support fixed-rate, block, or tiered pricing
  • Monitor allocations, transactions, active users, and redemption patterns with detailed reporting
  • Give end users real-time visibility into their credit balance, with the choice of credits or standard payment at checkout

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Book paid resources on tenants' behalf, without card-only limits

Property and hospitality teams can now book paid resources for tenants directly from Admin without being restricted to card payment at time of booking, so you can deliver concierge-level service while keeping billing, cost tracking, and financial controls accurate.

  • Book paid resources on behalf of tenants directly from Admin
  • Choose from payment methods based on building, tenant, and user configuration
  • Pay with tenant credits, validated against real-time balances
  • Record invoice-billed transactions for reconciliation
  • Waive payment entirely for VIP bookings, promotions, or service recovery

See deeper into Access and Content performance with Feature Dashboards

Intelligence now includes feature-specific dashboards that go beyond surface-level metrics, starting with Access utilization and Content performance, so you can understand what's actually driving on-site presence and engagement.

The Access dashboard digs into building utilization using access scan data, with initial support for Lenel NetBox (ACS) and HID Origo BLE — Lenel covers both physical badge and wallet scans, while Origo BLE captures mobile credential scans provisioned through HqO. The Content dashboard shows which content types, events, and communications drive the most tenant engagement, so you can focus on what performs best.

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A more configurable, polished Tenant Web App

A set of targeted improvements makes the web app easier to brand and easier for tenants to navigate:

  • Configure utility buttons as link-out icons, and hide mobile-only utility buttons from the web view
  • Support "Content 2" as a secondary content feed
  • Share direct URLs to Content and Event pages
  • Manage the Hero image separately from the mobile app in Themes
  • Add rich text formatting to building descriptions on the About page
  • Add a file repository to the About page, with control over which files publish to the web app

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