A refreshed visitor experience, and new controls for Resource Booking
Booking a room shouldn't mean juggling two separate systems, and registering a guest shouldn't feel different on a phone than it does at a desk. This month's release closes both gaps: visitor registration gets a modern, mobile-optimized redesign, the new Admin Navigation moves into a wider beta, and Resource Booking picks up several practical controls that give property teams more flexibility day to day.
A modern visitor registration experience
We've rebuilt the tenant visitor registration flow with a refreshed, mobile-optimized interface so scheduling a guest feels effortless whether you're at your desk or on the go. Consistent visit cards now appear across both mobile and web, navigation is more streamlined, and the responsive design adapts cleanly to any device. The result is a registration flow with less friction for the tenant users who manage guests every day.
New Admin Navigation expands to beta
Following its initial release in December, the redesigned HqO Admin Navigation began rolling out in beta to select customers this month. It brings every stage of the property lifecycle into one unified, intuitive platform, so property teams can manage portfolios, engage tenants, and run operations without switching contexts. The navigation is built around each user persona, so asset managers, building operators, and every other role see exactly what they need, when they need it.
More control over Resource Booking
Several practical Resource Booking enhancements are now live, giving property teams more say over how amenities are managed and accessed:
- Add a guest with native visitor registration — properties running both Resource Booking and Visitor Registration can now add external guests directly to any booking. Guests get instant visitor invitations, and admins get full visibility into guest activity.
- Customize check-in timing — configure exactly when tenants can check in for a booking, whether that's 60 minutes before, 30 minutes before, or any window that fits your property's needs, so resources get used as intended.
- Customize resource address — assign a custom address to individual resources, ideal for campuses and multi-building environments where tenants and guests need to find the right place every time.