Changelog

Lease financials, key dates, and space assignments have long lived outside the rest of the platform, and front desks have had to choose between clunky recurring-visit workarounds and service requests that required an account first. This release closes both gaps. HqO now has a single home for lease data, visitor registration and recurring visits get a cleaner experience, Service Requests opens up to anyone regardless of account status, and Local Experiences starts surfacing what's happening nearby without any manual curation.

Leasing

Property teams get a centralized, portfolio-wide view of every lease — financials, key dates, and occupied spaces in one place.

• Portfolio overview: See total active leases, total annual rent, and upcoming expirations across all buildings
• Guided lease creation: A three-step process (parties and spaces, lease terms, final review) supports multi-building leases
• Full financial breakdown: Base rent, rent per square foot, and total lease value, with term progress tracking
• Space-level detail: Building, floor, and suite listings, with the ability to modify spaces as terms change

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Visitor Management: registration and recurring visits

The native app's visit creation and management interface has been modernized, and property teams get updated settings to configure registration behavior.

Recurring visits also get their own dedicated controls:

• Flexible repeat patterns: Daily, weekly, monthly (by date or by day), weekdays, or custom day sets
• Just-in-time invites: Visitor invites now dispatch on each specific visit date rather than all at once
• Scoped edits and cancellations: Modify a single occurrence, the series going forward, or the entire series independently

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Service Requests

Property teams can now submit a service request on behalf of anyone — including people who don't have an account yet.

• Pre-registration requests: Create a request for an unregistered user by email, with automatic notification
• Built for new hires and guests: Eliminates the sign-up prerequisite that previously blocked requests
• Custom request forms: Tailored intake forms per service type, supporting text, multiple choice, file uploads, dates, and other field types

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Local Experiences

Nearby events — concerts, festivals, classes — now surface automatically, refreshed on a rolling 30-day basis.

• Automatic sourcing: Events populate based on building city and selected event types, with no manual publishing required
• Auto-populate or curate: Choose automatic handling or hand-pick events for specific content sections
• Portfolio-wide configuration: Set event preferences across the portfolio, with adjustments available at the individual building level

Property teams have long tracked tenant service issues across email threads and disconnected systems, making it hard to see status or spot patterns. This release closes that gap and moves several other operational touchpoints forward at the same time. Service Requests officially launches as a full intake-to-resolution workflow, and it's joined by new Visitor Management configuration controls, a live Integriti access control integration, and French language support in Intelligence.

Service Requests

Service Requests turns an everyday tenant touchpoint into a streamlined, high-impact workflow, giving property teams one place to intake, prioritize, and resolve requests with speed and transparency. Unifying communication, tracking, and assignment removes the friction of email chains and manual handoffs, turning routine issues into a chance to build trust and improve response times.

The launch includes:

• A modern, table-driven UX with search, robust filters, and a detailed request view with status and location fields for faster updates
• Flexible management settings so admins can configure request types to fit each property's unique offerings and needs
• Built-in two-way chat with timestamps and internal notes, keeping requesters and assignees aligned without email chains
• Attachments with preview, plus assignment and progress tracking from intake to resolution

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Visitor Management: smarter configuration

Three new capabilities give property teams more flexibility to configure visitor experiences that match their building's security model, staffing approach, and tenant expectations.

• Walk-up optional fields: Building operators can configure lighter registration requirements for last-minute visits, supporting walk-up arrivals within one hour with optional email and phone fields, reducing front-desk friction without compromising security on future-dated registrations.
• Reminder notification customization: Reminder schedules can now be set to match how visitors actually plan their day, choosing from no reminder, an early reminder one hour before arrival, or a daily reminder at a consistent building-defined time.
• Re-send notification and invite status: Invite delivery status (email, text, or both, with date and time) now surfaces directly in the visitor table, along with the ability to resend invitations for any visit with a single click.

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Integriti access control integration

HqO's integration with Integriti connects the tenant experience platform directly to building access control systems. Tenant employees receive NFC mobile credentials provisioned into Apple Wallet or Android, while visitors are automatically registered and granted temporary access, all managed through the HqO app.

• NFC credentials via Apple Wallet and Android: Tenant employees can provision mobile credentials directly from the HqO app with a single tap
• Full credential lifecycle: Credentials can be added, suspended, activated, and removed through HID Origo, automatically synced with the Integriti access control system
• Automated visitor registration: Visitors are automatically created in Integriti with temporary access credentials assigned and revoked based on visit dates, with both single-day and multi-day visits supported
• Multi-building support: One-to-many credential management is available for complex campus and multi-building environments

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Intelligence: French language support

The Intelligence dashboard is now available in French, making it accessible to French-speaking admins across Canadian and European properties. The language displays automatically based on the admin's language preference settings, and additional languages are planned to follow.

Smaller improvements

Web

• Public users can now register for the HqO platform through the web, with no app download required, lowering the barrier to entry for anyone who visits a building's Tenant Portal. This applies to buildings that have already approved public domains for platform access.

Enterprise tenants increasingly host visitors in bulk and over multiple days — trainings, onboarding cohorts, recurring guests — and that kind of volume can overwhelm a visitor management flow built for single-day check-ins. This month we're giving property teams and tenant hosts the tools to handle that complexity with ease, from smarter multi-day scheduling to richer visitor data and a unified admin experience.

Multi-day visits, simplified

Multi-day visits now adapt as plans change. Visitors get a comprehensive initial invitation with their full schedule the moment a visit is created, plus a same-day reminder at 8am (or one hour before, for early-morning visits) so guests arrive prepared every day of their stay. Bulk registration now supports multi-day visits too — process dozens or hundreds of registrations at once through the bulk visit form or an improved CSV template with readable headers and example rows, and any dates that fall on a weekend are skipped automatically. Existing multi-day visits are also editable: update details, host information, or date ranges as schedules shift, and cancel an individual day or remove all remaining future days in a series without starting over.

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Turn visitor data into property intelligence

New Visitor Company and Visit Purpose fields capture context at registration and carry it through the whole workflow — they now appear on the Create Visit form, the Visitor table, and Visitor profiles, and flow into communication templates for more relevant, personalized host and guest messages. This isn't just cleaner data: knowing which companies are visiting and why gives landlords a read on amenity demand and gives property teams an early signal on tenant engagement and retention risk. To support all this new detail, the Visitor table now supports column toggling and more responsive, dynamic filtering.

Visitor passes that print correctly, every time

Property teams can now configure visitor pass print settings — orientation (portrait or landscape) and custom dimensions — to match their specific printer and badge stock. Passes print correctly the first time, cutting down on friction at the front desk and keeping the arrival experience professional.

Admin Navigation is now broadly available

After a beta with select customers in January, the redesigned HqO Admin Navigation is rolling out broadly. It brings every stage of the property lifecycle — from tenant management to day-to-day operations — into one persona-driven platform, cutting down on context switching for every member of the property team.

Booking a room shouldn't mean juggling two separate systems, and registering a guest shouldn't feel different on a phone than it does at a desk. This month's release closes both gaps: visitor registration gets a modern, mobile-optimized redesign, the new Admin Navigation moves into a wider beta, and Resource Booking picks up several practical controls that give property teams more flexibility day to day.

A modern visitor registration experience

We've rebuilt the tenant visitor registration flow with a refreshed, mobile-optimized interface so scheduling a guest feels effortless whether you're at your desk or on the go. Consistent visit cards now appear across both mobile and web, navigation is more streamlined, and the responsive design adapts cleanly to any device. The result is a registration flow with less friction for the tenant users who manage guests every day.

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New Admin Navigation expands to beta

Following its initial release in December, the redesigned HqO Admin Navigation began rolling out in beta to select customers this month. It brings every stage of the property lifecycle into one unified, intuitive platform, so property teams can manage portfolios, engage tenants, and run operations without switching contexts. The navigation is built around each user persona, so asset managers, building operators, and every other role see exactly what they need, when they need it.

More control over Resource Booking

Several practical Resource Booking enhancements are now live, giving property teams more say over how amenities are managed and accessed:

• Add a guest with native visitor registration — properties running both Resource Booking and Visitor Registration can now add external guests directly to any booking. Guests get instant visitor invitations, and admins get full visibility into guest activity.
• Customize check-in timing — configure exactly when tenants can check in for a booking, whether that's 60 minutes before, 30 minutes before, or any window that fits your property's needs, so resources get used as intended.
• Customize resource address — assign a custom address to individual resources, ideal for campuses and multi-building environments where tenants and guests need to find the right place every time.

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Property teams juggle a lot inside HqO Admin — tenant relationships, building content, event logistics, visitor traffic — and until now each of those lived in its own corner of the platform. This release brings them closer together. We've rebuilt Admin navigation around how you actually work, and paired it with a smarter way to tag relationships in CRM, richer content and file tools, flexible multi-session events, and a modern visitor email experience. Together, these updates are about reducing friction so property teams can focus on building great experiences.

New Admin navigation

HqO Admin has been reimagined to unify every stage of the property lifecycle in a single, intuitive platform. The navigation is now designed around each user persona, making it easier to manage portfolios, engage tenants, and streamline operations without switching contexts. Whether you're managing a single building or a large portfolio, the updated experience makes sure you always know where you are and what's next.

Universal tagging in CRM

CRM now has a tagging system that gives property teams a clear, structured way to understand every relationship across their portfolio — instant visibility into who matters, why they matter, and how they connect to tenants, buildings, vendors, and operational workflows. With consistent taxonomy across every object, teams can segment stakeholders, surface priorities, and act on insights without digging through disconnected records.

• Dual tag model: custom tags for team-specific categorization, plus system tags that power CRM logic
• Visual tag management: color-coded badges, intuitive add/remove controls, and clear protection indicators
• Centralized management: create, edit, delete, and organize your entire tag library in one place

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File Repository and a richer Content Builder

The new File Repository gives property teams a centralized home for approved digital assets — brand imagery, safety policies, floor plans, tenant handbooks — so landlords can standardize how files are stored and accessed and confidently give tenants the most accurate, up-to-date information. Alongside it, the Content Builder now supports a more dynamic, media-rich experience: teams can create tenant communications that feel like a modern newsletter, complete with embedded images, videos, and attachments pulled directly from the File Repository, cutting down on repetitive uploads.

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Multi-session events

You can now create events with multiple bookable sessions — 30-minute massages, small fitness classes, or other time-based activities — all within a single event in HqO. Each session has its own time, capacity, and attendee list. Guests pick the time that works for them, join a waitlist if a slot is full, and get confirmations and calendar reminders just like standard events today, so there's no more need for third-party tools like Calendly or Eventbrite to manage staggered bookings. Reporting on multi-session events stays fully in-platform as well.

Modern visitor emails

Visitor Management's email enhancements bring a modern, branded pre-arrival experience that sets clear expectations and reduces day-of confusion. Visitors get email invitations with complete visit details, mobile wallet and QR passes, and customized check-in instructions from their host; hosts, in turn, get notifications throughout the visitor lifecycle. Visitor communications are automatically translated into the building's primary language, and change indicators clearly flag when visit details have been modified. Add to Wallet is available for Wavelynx customers.

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Every tenant interaction — from move-in to day-to-day engagement — shapes how your property is experienced, but that history is often scattered across systems and inboxes. This month we're laying the foundation for a connected tenant lifecycle inside HqO, starting with a new home for tenant relationships and previewing onboarding, engagement, and booking tools arriving over the next two months.

Tenant Company page: one place for every tenant relationship

The Tenant Company page is available now, giving property and asset teams a clear, connected view of each tenant in a single place. Instead of piecing together lease details, contacts, and activity from separate tools, your team can see the full relationship at a glance — supporting smarter decisions and more personalized service across the portfolio.

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Tenant Onboarding: make a great first impression

Launching in May 2025, Tenant Onboarding gives new tenants a guided, seamless introduction to your building the moment they move in. Through the HqO platform, tenant contacts can confirm company details, add key users, and opt into the tools and amenities available to them — making it easy for your team to get every new tenant up and running quickly, and setting the tone for a strong ongoing relationship.

User Management & Profiles: turn access into insight

Also launching in May 2025, User Profiles give property teams deeper insight into individual tenant users, helping you deliver more thoughtful, hospitality-driven service. Recognize VIPs, understand preferences, and respond to issues more personally — like offering a food discount to a tenant locked out during lunch — turning everyday operational moments into opportunities to build the relationship.

Discounts: keep tenants engaged with thoughtful perks

Rounding out May's launches, HqO Discounts let you deliver meaningful perks to tenants and their employees, from one-time gestures to scalable programs. Configure discounts by timeframe, tenant, or resource — whether that's a one-time event discount for a VIP after a service hiccup, or an overflow desk discount when a tenant's team needs extra workspace on a high-traffic day.

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Account-Based Booking: reserve spaces with the ease of company billing

Coming in June 2025, Account-Based Booking lets tenants reserve spaces like meeting rooms or desks directly on their company's account, without paying individually at the time of booking. It's a smoother, more professional experience for users, and gives your team a clear view of usage for streamlined billing and reporting — closing the loop between space utilization and stronger tenant relationships.

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Running a growing portfolio means keeping property data organized while still delivering a great guest experience — and pricing your spaces the right way. This release makes both easier. We're rolling out a centralized way to manage your buildings and finer control over visitor scheduling, plus previewing new pricing and access tools for Resource Booking that help you fill space and strengthen tenant relationships.

Building Management

Your building portfolio now has a single home. Building Management gives you an organized view of every property, with advanced search that makes finding and accessing building details fast and intuitive — so you can stay on top of portfolio data without piecing it together across disconnected screens. Each property also gets its own Building Overview page: a dedicated view of key details with intuitive navigation and quick-edit functionality, so you can update building information directly and keep your data accurate.

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Custom notes for seamless visitor check-ins

Landlords now have more control over how tenants schedule visitor invitations. Advanced Visitor Invitation Settings let you set the default duration for a visitor invite and cap how far in advance tenants can schedule one, keeping scheduling aligned with your building's business hours and operational policies. The result: secure, predictable visitor scheduling and a smoother check-in experience for guests.

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Coming soon: discounts and flexible pricing for Resource Booking

Coming soon, property teams get more ways to price and promote bookable spaces. Discounts let you set percentage-based rates for select tenants, time-based windows, or key tenant groups, with full control over the discount percentage, duration, and eligibility — a tailored, hospitable way to keep spaces booked. Alongside that, Flexible Pricing adds fixed rates (per hour or per day), block pricing for half- and full-day reservations, and tiered pricing that pairs a base rate with a lower rate for additional hours. Tenants see a clear price breakdown before checkout, and property teams get smarter tools to maximize demand and space utilization.

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Coming soon: Tenant Offboarding

Also on the way: Tenant Offboarding gives property teams a structured way to offboard tenants directly in the platform when they vacate a building. It lets landlords manage this core process themselves, ensuring the right users retain access during the transition and that tenant data is properly archived or transferred once the tenant is gone.

Coming soon: access control for Resource Booking with OpenPath

Finally, we're integrating OpenPath's access management system with Resource Booking. Once live, booked resources will link directly to OpenPath Access Levels, so users can unlock and enter their reserved space automatically during the booking window — no manual intervention required, for a frictionless booking experience.

Front desk teams hosting high-profile guests or coordinating large group visits have had to choose between capturing full contact details for every single person or skipping the system altogether. This release gives Visitor Management two new ways to handle exactly those situations, brings Leesman surveys up to the latest accessibility standard, and previews what's coming next for User Management and Resource Booking. Everything below is available now to all existing customers.

VIP Visitor Support

You can now mark a visitor as VIP, letting administrators manage the visit without collecting contact details. VIP visits stay anonymous from invitation through check-in, adding an extra layer of security and confidentiality for high-profile guests while giving your front desk full visibility into who's arriving and when.

Visitor Groups

Visitor Groups save time when you're hosting more than one guest at once. Create, manage, and invite a group of visitors to a property in a single flow instead of registering each person individually — particularly useful for recurring visits and large events. Administrators keep full control over group details and permissions throughout.

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Leesman survey accessibility updates

Leesman's Occupier surveys now meet the latest WCAG 2.2 standards, which took effect in October 2023. We've rebuilt the design, navigation, and functionality of these surveys so every respondent has a more intuitive, accessible experience from start to finish.

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Coming soon

Look out for two more updates next month. Improved User Management brings better filters and pagination, making it faster to find and manage users as your portfolio grows. And Resource Booking gets a Map View, letting tenants browse and book resources across your locations from an interactive map that visually surfaces the best available spaces.

Registering the same visitor over and over, publishing content without a clear sense of what's still missing, and managing users without easy visibility into their accounts all slow admins down. This release focuses on cutting that friction, with a faster way to register repeat and recurring visitors, a clearer content creation flow, and a couple of small but useful additions to user management. We're also previewing two upcoming features for visitor groups and event management.

Visit cloning

Registering recurring or similar visits used to mean re-entering the same details every time. Now you can clone an existing visit in one click. A Clone button in the kebab menu on any visitor record opens a new visit modal pre-filled with the original visitor's name, date and time, bypass/stop flow selections, and other visit details. If the original visit was in the past, we automatically update the date to today and align the time to standard business hours, so it's ready to submit without manual changes. You can still adjust anything in the pre-filled form before submitting.

Building watchlist

For Enterprise customers, HqO now supports a building watchlist. Building administrators can manage the watchlist and get notified when a registered visitor matches a watchlist record. Badge creation is halted for that visitor until the match is resolved, so a watchlist member can't be granted access to the property.

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Day pass

Also for Enterprise customers, Day Pass is now available. Visitors who forgot or lost their badge can request a day pass at the front desk, and building guards can print one on the spot. Tenants can turn this on for all, some, or none of their employees, and can enable or disable the approval request workflow as needed.

Content creation, simplified

Creating content is now easier to get right. A new tab-based UI guides you through the creation flow with clear visibility into which fields still need attention, so nothing gets missed before you publish. Audiences now sync automatically between content and notifications, removing a manual step from your workflow, and a new preview screen lets you review content before it goes live.

Coming soon

Visitor groups. Landlord administrators will be able to enable or disable visitor groups per building. Tenant and landlord admins will be able to filter and view group visits alongside individual ones, invite a whole group of visitors in a single step, remove individual users from a group visit, and create groups in bulk from users with active invitations. A new reusable search dropdown will make it faster to select group members when inviting a visitor group. Visitor groups are also supported in bulk visit creation.

Event management. An upcoming event builder will let attendees register and pay for events directly in the HqO app, with funds deposited to an account of your choice. Advanced reporting will show attendee emails, companies, and registration status for more targeted communication, and push and email notifications will confirm RSVPs and cancellations and remind attendees a day before the event.

Smaller improvements

• Admin: Administrators can now deactivate users directly from the admin dashboard.
• Admin: User administrators can view user email addresses on the User Configuration Page, making it easier to identify and manage users.