Property teams have asked for clearer rules around late cancellations, a way to let tenants book shared spaces without an app, and support for event and meeting spaces managed in specialized systems like Tripleseat. This release closes those gaps directly in Resource Booking, adding cancellation policies, a walk-up kiosk mode, and a live Tripleseat integration — extending the booking lifecycle rather than expanding its scope.

Cancellation policies

Property teams can now define exactly how tenants are allowed to cancel a booking, and what happens when they cancel late.

• Configurable window: Set a cutoff — in minutes, hours, or days — after which a cancellation counts as late
• Enforcement: Let tenants cancel late with an optional refund percentage, or disable late cancellation entirely
• Post-start cancellations: Optionally let tenants cancel even after a booking has already begun
• Communication: Add a custom message explaining the policy or next steps for tenants whose cancellation is blocked

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Walk-up kiosks

Resource Booking Kiosk turns any tablet into a walk-up booking station, with no app download or login required.

• Display options: Show a single bookable space, or group several together as a collection for tenants to browse
• Visual control: Choose whether to show booker names, company names, or a QR code
• User identification: Require tenants to identify themselves before booking, or attribute walk-up bookings to a kiosk account
• Hardware support: Runs on iPad and Android tablets

Tripleseat integration

Events booked in Tripleseat now automatically block the corresponding time in HqO, bringing Tripleseat-managed event spaces into Resource Booking.

• Real-time sync: Availability updates automatically across both platforms
• Workflow: Tenants browse and check availability in HqO, then complete their booking through the building's existing Tripleseat lead form
• Kiosk compatibility: Tripleseat resources can be viewed, read-only, on a Resource Booking Kiosk
• Automatic import: All imported Tripleseat spaces stay in sync without manual setup