Changelog

Knowing how many bookings happened is one thing; knowing which rooms sit idle, when people actually sign up for events, and whether the service request queue is keeping pace is another. This release extends Intelligence with three new feature dashboards, and gives visitor communications the same kind of control — configurable badges, and invitation emails tenants can make their own.

Feature Dashboards: Resource Bookings, Events, and Service Requests

Intelligence's Feature Dashboards previously covered Content and Access Control. Three more verticals now sit alongside them, each with its own headline metrics, cards, and a use-case table for reading the results.

• Resource Bookings — Completed Bookings, Net Revenue, Total Hours Booked and Unique Bookers, with cards for bookings over time, day-of-week rhythm, per-building and per-resource breakdowns, credits redeemed by tenant, and a filterable Recent Bookings table
• Events — Total Events, Total Registrations, Check-in Rate and Net Revenue, with an engagement funnel, views by topic, sign-up heatmaps, and a per-sign-up table showing registrations, waitlist entries and cancellations
• Service Requests — Created and Completed Requests, Completion Rate and Average Completion Time, with created-versus-completed trend lines, a breakdown by service type, and completion times bucketed from under an hour to over 30 days

Every card follows the Timeframe filter, which defaults to the last 90 days. The trend and heatmap cards are the exception — they always show the last 13 complete weeks so the pattern stays comparable, and each headline metric carries a percentage change against the preceding period.

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Badge Printing presets

Visitor badges are no longer a fixed layout. Admins configure presets that define which fields appear on a printed badge and how they are arranged.

• Multiple presets, one active: Build as many configurations as you need — different layouts per building or visitor type — with one designated active and used for all printing
• Automatic at check-in: Front desk staff print from the active preset, generated from the visitor's check-in data

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Tenant-customizable visitor emails

The visitor invitation email now has two levels of control, so buildings can keep their branding while tenants speak in their own voice.

• Building admins own the framework: Branding, sender details, header text, check-in instructions, default custom text, signature, and attachments
• Tenant admins personalize their section: When the building admin enables it, tenant admins can edit the custom text section for their own visitors from the HqO web app — every other section stays locked

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Smaller improvements

• Integrations — Yardi Lease Sync surfaces four summary counts on the integration page: Properties, Buildings, Mapped tenants, and Synced leases
• Service Requests — Multi-language support for service request configuration

Walk-up visitors still need staff to get through the door, lobbies rely on printed signs instead of live screens, and resource bookings live in a calendar of their own, disconnected from Outlook. This release closes all three gaps: Visitor Kiosk now handles check-in and host approval without front-desk help, Digital Signage brings published content and events to in-building screens, and Resource Booking syncs bidirectionally with Microsoft 365.

Visitor Kiosk: self-service check-in and host approval

Walk-up visitors can now complete check-in independently, with no staff assistance required.

• Three check-in flows: Visitors check in by scanning their QR code, searching by email or phone, or registering on the spot as a walk-up
• Real-time host approval: Walk-up requests notify the host by email and/or SMS, and the host can approve or deny directly from the notification or the admin portal
• Automatic badge printing: Once approved, a badge prints automatically so the visitor can proceed without further steps
• Full branding control: Customize kiosk colors, logo, background, welcome text, and check-in flow copy per building

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Digital Signage

HqO now integrates with Telecine to display published content and events on in-building screens.

• One publishing flow: Select which buildings should display a piece of content or an event when you publish it, and it appears on-screen automatically
• Centralized signage view: A dedicated Digital Signage page shows what's live now, what's scheduled, and what's available to add
• Building-level control: Turn the integration on or off per organization, and remove any item from screens at any time

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Resource Booking: Outlook calendar integration

Resource Booking now stays in sync with Microsoft 365, so a booking made in either system reflects in both automatically.

• Bidirectional sync: A booking made in HqO or Outlook is reflected in both places automatically
• Flexible calendar mapping: Map each bookable resource to a dedicated, shared, or personal Outlook calendar
• Automatic attribution: Bookings made by users who aren't yet registered in HqO are matched to a company by email domain, so records stay accurate without manual cleanup
• Scoped access: Connect a dedicated service account or limit calendar shares so the integration only touches the resource calendars you intend

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Together, these releases meet people where they already are — on the screens in the lobby, at the kiosk instead of the front desk, and inside the calendar app teams use every day.

Property teams have asked for clearer rules around late cancellations, a way to let tenants book shared spaces without an app, and support for event and meeting spaces managed in specialized systems like Tripleseat. This release closes those gaps directly in Resource Booking, adding cancellation policies, a walk-up kiosk mode, and a live Tripleseat integration — extending the booking lifecycle rather than expanding its scope.

Cancellation policies

Property teams can now define exactly how tenants are allowed to cancel a booking, and what happens when they cancel late.

• Configurable window: Set a cutoff — in minutes, hours, or days — after which a cancellation counts as late
• Enforcement: Let tenants cancel late with an optional refund percentage, or disable late cancellation entirely
• Post-start cancellations: Optionally let tenants cancel even after a booking has already begun
• Communication: Add a custom message explaining the policy or next steps for tenants whose cancellation is blocked

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Walk-up kiosks

Resource Booking Kiosk turns any tablet into a walk-up booking station, with no app download or login required.

• Display options: Show a single bookable space, or group several together as a collection for tenants to browse
• Visual control: Choose whether to show booker names, company names, or a QR code
• User identification: Require tenants to identify themselves before booking, or attribute walk-up bookings to a kiosk account
• Hardware support: Runs on iPad and Android tablets

Tripleseat integration

Events booked in Tripleseat now automatically block the corresponding time in HqO, bringing Tripleseat-managed event spaces into Resource Booking.

• Real-time sync: Availability updates automatically across both platforms
• Workflow: Tenants browse and check availability in HqO, then complete their booking through the building's existing Tripleseat lead form
• Kiosk compatibility: Tripleseat resources can be viewed, read-only, on a Resource Booking Kiosk
• Automatic import: All imported Tripleseat spaces stay in sync without manual setup