A single home for every tenant relationship
Every tenant interaction — from move-in to day-to-day engagement — shapes how your property is experienced, but that history is often scattered across systems and inboxes. This month we're laying the foundation for a connected tenant lifecycle inside HqO, starting with a new home for tenant relationships and previewing onboarding, engagement, and booking tools arriving over the next two months.
Tenant Company page: one place for every tenant relationship
The Tenant Company page is available now, giving property and asset teams a clear, connected view of each tenant in a single place. Instead of piecing together lease details, contacts, and activity from separate tools, your team can see the full relationship at a glance — supporting smarter decisions and more personalized service across the portfolio.
Tenant Onboarding: make a great first impression
Launching in May 2025, Tenant Onboarding gives new tenants a guided, seamless introduction to your building the moment they move in. Through the HqO platform, tenant contacts can confirm company details, add key users, and opt into the tools and amenities available to them — making it easy for your team to get every new tenant up and running quickly, and setting the tone for a strong ongoing relationship.
User Management & Profiles: turn access into insight
Also launching in May 2025, User Profiles give property teams deeper insight into individual tenant users, helping you deliver more thoughtful, hospitality-driven service. Recognize VIPs, understand preferences, and respond to issues more personally — like offering a food discount to a tenant locked out during lunch — turning everyday operational moments into opportunities to build the relationship.
Discounts: keep tenants engaged with thoughtful perks
Rounding out May's launches, HqO Discounts let you deliver meaningful perks to tenants and their employees, from one-time gestures to scalable programs. Configure discounts by timeframe, tenant, or resource — whether that's a one-time event discount for a VIP after a service hiccup, or an overflow desk discount when a tenant's team needs extra workspace on a high-traffic day.
Account-Based Booking: reserve spaces with the ease of company billing
Coming in June 2025, Account-Based Booking lets tenants reserve spaces like meeting rooms or desks directly on their company's account, without paying individually at the time of booking. It's a smoother, more professional experience for users, and gives your team a clear view of usage for streamlined billing and reporting — closing the loop between space utilization and stronger tenant relationships.