Changelog

Lease financials, key dates, and space assignments have long lived outside the rest of the platform, and front desks have had to choose between clunky recurring-visit workarounds and service requests that required an account first. This release closes both gaps. HqO now has a single home for lease data, visitor registration and recurring visits get a cleaner experience, Service Requests opens up to anyone regardless of account status, and Local Experiences starts surfacing what's happening nearby without any manual curation.

Leasing

Property teams get a centralized, portfolio-wide view of every lease — financials, key dates, and occupied spaces in one place.

• Portfolio overview: See total active leases, total annual rent, and upcoming expirations across all buildings
• Guided lease creation: A three-step process (parties and spaces, lease terms, final review) supports multi-building leases
• Full financial breakdown: Base rent, rent per square foot, and total lease value, with term progress tracking
• Space-level detail: Building, floor, and suite listings, with the ability to modify spaces as terms change

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Visitor Management: registration and recurring visits

The native app's visit creation and management interface has been modernized, and property teams get updated settings to configure registration behavior.

Recurring visits also get their own dedicated controls:

• Flexible repeat patterns: Daily, weekly, monthly (by date or by day), weekdays, or custom day sets
• Just-in-time invites: Visitor invites now dispatch on each specific visit date rather than all at once
• Scoped edits and cancellations: Modify a single occurrence, the series going forward, or the entire series independently

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Service Requests

Property teams can now submit a service request on behalf of anyone — including people who don't have an account yet.

• Pre-registration requests: Create a request for an unregistered user by email, with automatic notification
• Built for new hires and guests: Eliminates the sign-up prerequisite that previously blocked requests
• Custom request forms: Tailored intake forms per service type, supporting text, multiple choice, file uploads, dates, and other field types

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Local Experiences

Nearby events — concerts, festivals, classes — now surface automatically, refreshed on a rolling 30-day basis.

• Automatic sourcing: Events populate based on building city and selected event types, with no manual publishing required
• Auto-populate or curate: Choose automatic handling or hand-pick events for specific content sections
• Portfolio-wide configuration: Set event preferences across the portfolio, with adjustments available at the individual building level

Property teams juggle a lot inside HqO Admin — tenant relationships, building content, event logistics, visitor traffic — and until now each of those lived in its own corner of the platform. This release brings them closer together. We've rebuilt Admin navigation around how you actually work, and paired it with a smarter way to tag relationships in CRM, richer content and file tools, flexible multi-session events, and a modern visitor email experience. Together, these updates are about reducing friction so property teams can focus on building great experiences.

New Admin navigation

HqO Admin has been reimagined to unify every stage of the property lifecycle in a single, intuitive platform. The navigation is now designed around each user persona, making it easier to manage portfolios, engage tenants, and streamline operations without switching contexts. Whether you're managing a single building or a large portfolio, the updated experience makes sure you always know where you are and what's next.

Universal tagging in CRM

CRM now has a tagging system that gives property teams a clear, structured way to understand every relationship across their portfolio — instant visibility into who matters, why they matter, and how they connect to tenants, buildings, vendors, and operational workflows. With consistent taxonomy across every object, teams can segment stakeholders, surface priorities, and act on insights without digging through disconnected records.

• Dual tag model: custom tags for team-specific categorization, plus system tags that power CRM logic
• Visual tag management: color-coded badges, intuitive add/remove controls, and clear protection indicators
• Centralized management: create, edit, delete, and organize your entire tag library in one place

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File Repository and a richer Content Builder

The new File Repository gives property teams a centralized home for approved digital assets — brand imagery, safety policies, floor plans, tenant handbooks — so landlords can standardize how files are stored and accessed and confidently give tenants the most accurate, up-to-date information. Alongside it, the Content Builder now supports a more dynamic, media-rich experience: teams can create tenant communications that feel like a modern newsletter, complete with embedded images, videos, and attachments pulled directly from the File Repository, cutting down on repetitive uploads.

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Multi-session events

You can now create events with multiple bookable sessions — 30-minute massages, small fitness classes, or other time-based activities — all within a single event in HqO. Each session has its own time, capacity, and attendee list. Guests pick the time that works for them, join a waitlist if a slot is full, and get confirmations and calendar reminders just like standard events today, so there's no more need for third-party tools like Calendly or Eventbrite to manage staggered bookings. Reporting on multi-session events stays fully in-platform as well.

Modern visitor emails

Visitor Management's email enhancements bring a modern, branded pre-arrival experience that sets clear expectations and reduces day-of confusion. Visitors get email invitations with complete visit details, mobile wallet and QR passes, and customized check-in instructions from their host; hosts, in turn, get notifications throughout the visitor lifecycle. Visitor communications are automatically translated into the building's primary language, and change indicators clearly flag when visit details have been modified. Add to Wallet is available for Wavelynx customers.

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Commercial real estate is being won by the assets that understand and serve the people in them, not just the square footage they manage. Too often, though, the systems that hold tenant relationships, performance data, and day-to-day operations live apart from each other, making it hard to see the full picture of a property or a portfolio. This release moves HqO further toward being the CRM for CRE: a single platform where relationship intelligence, engagement, and operations connect, so every property and portfolio can close the gap between managing buildings and managing experiences.

The CRM for CRE

HqO now gives owners, operators, and asset managers a unified system for managing relationships, not just the buildings they sit in. A centralized relationship intelligence layer acts as a single source of truth for tenants, vendors, and deals, while real-time tenant health surfaces renewal risk early enough to act on with context. AI-powered insights learn from every service ticket, event, and survey, and workflow automation turns everyday interactions into structured, trackable engagement data rather than one-off tasks.

Portfolio intelligence, unified

Portfolio Analytics Dashboards now bring all of your property and tenant data into Intelligence, in one place, so asset managers can make faster, better-informed decisions instead of stitching together reports. The dashboards include portfolio-wide engagement funnel metrics covering reach, awareness, utilization, engagement, and sentiment; an AI-powered chat for instant answers; and benchmarking and Occupier Insights for comparing assets across the market.

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A stronger Events platform

Building teams can now plan, promote, and manage events entirely within HqO, from tenant socials to wellness classes. Waitlists and check-in are QR-based, with automated capacity management so teams aren't tracking headcounts by hand. Smart notifications keep attendees informed without extra manual work, and built-in event analytics track attendance and ROI to help teams optimize future programming.

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A new tenant web experience

The Tenant Web App has been rebuilt to bring the full HqO experience to desktop, fast, familiar, and branded to match your property. Smarter navigation and a My Feed view surface building updates, events, and content at a glance, while role-aware layouts personalize what each user sees. Policies, waivers, and building information are now centralized in one place, and branding stays consistent across web and mobile.

Vendor and loading dock management

Operational excellence depends on knowing who is coming and going. A centralized vendor directory now tracks Certificate of Insurance (COI) status, vendor type, and activity, with automated compliance checks that keep insurance valid and liability low. Loading dock check-ins are streamlined with license plate scanning, driver ID verification, and digital delivery tracking.

Resource collections

Experience Managers can now group related amenities and bookable spaces into themed Resource Collections, making it easier for tenants to find and reserve what they need. For example, a Lab & Life Sciences collection can group microscopes, lab rooms, and collaboration spaces together, while a Wellness & Gym collection can separate fitness amenities from conference rooms to streamline booking for both.

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Every tenant interaction — from move-in to day-to-day engagement — shapes how your property is experienced, but that history is often scattered across systems and inboxes. This month we're laying the foundation for a connected tenant lifecycle inside HqO, starting with a new home for tenant relationships and previewing onboarding, engagement, and booking tools arriving over the next two months.

Tenant Company page: one place for every tenant relationship

The Tenant Company page is available now, giving property and asset teams a clear, connected view of each tenant in a single place. Instead of piecing together lease details, contacts, and activity from separate tools, your team can see the full relationship at a glance — supporting smarter decisions and more personalized service across the portfolio.

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Tenant Onboarding: make a great first impression

Launching in May 2025, Tenant Onboarding gives new tenants a guided, seamless introduction to your building the moment they move in. Through the HqO platform, tenant contacts can confirm company details, add key users, and opt into the tools and amenities available to them — making it easy for your team to get every new tenant up and running quickly, and setting the tone for a strong ongoing relationship.

User Management & Profiles: turn access into insight

Also launching in May 2025, User Profiles give property teams deeper insight into individual tenant users, helping you deliver more thoughtful, hospitality-driven service. Recognize VIPs, understand preferences, and respond to issues more personally — like offering a food discount to a tenant locked out during lunch — turning everyday operational moments into opportunities to build the relationship.

Discounts: keep tenants engaged with thoughtful perks

Rounding out May's launches, HqO Discounts let you deliver meaningful perks to tenants and their employees, from one-time gestures to scalable programs. Configure discounts by timeframe, tenant, or resource — whether that's a one-time event discount for a VIP after a service hiccup, or an overflow desk discount when a tenant's team needs extra workspace on a high-traffic day.

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Account-Based Booking: reserve spaces with the ease of company billing

Coming in June 2025, Account-Based Booking lets tenants reserve spaces like meeting rooms or desks directly on their company's account, without paying individually at the time of booking. It's a smoother, more professional experience for users, and gives your team a clear view of usage for streamlined billing and reporting — closing the loop between space utilization and stronger tenant relationships.

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Onboarding a new teammate, finding an open room, and coordinating a visitor's arrival should all be quick — but small friction points add up fast for admins and tenants alike. This release cuts that friction in three places: a simpler way to invite users, a faster path to booking resources, and better context for building staff handling visitors. We're also giving a preview of what's landing in our next mobile app release.

New user invite flow

Onboarding new users is now faster for tenant and landlord admins. The new invite flow offers a streamlined, intuitive process for inviting people to the platform and assigning them the right access and permissions from the start.

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Skip straight to the resource list

Booking a resource now takes fewer clicks. Users land directly on the resource list instead of a filter screen first, so finding and reserving a space is quicker by default. Filters are still there to refine a search, and a "My Bookings" button gives one-tap access to upcoming reservations.

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Custom notes for visitor check-ins

Visitor hosts can now attach custom notes to a visit, giving building staff the special instructions they need to handle a guest's arrival smoothly. It's a small addition that closes a real coordination gap between hosts and the front desk.

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Coming soon

Three more updates are on the way with our next mobile app release:

Android support for SwiftConnect with the app closed

SwiftConnect NFC keys will work on Android even when the app is closed, using background NFC to simplify entry while keeping the same security protocols in place. This is fully compatible with customers already using the SwiftConnect integration, so access stays uninterrupted for users on the go.

Informational emails

Admins will be able to compose and send rich-text emails directly from HqO to keep tenants informed about building updates, upcoming events, and other announcements — all in a branded, professional format.

Improved building management

Managing a portfolio is getting more efficient, with advanced search and a clearer, more organized view for finding and updating building details faster.

First impressions matter, whether it's a visitor arriving at your building or a new user logging into the platform for the first time. This release focuses on exactly that: giving admins better visibility and control over access activity, making visitor arrivals clearer, and speeding up how new users get onboarded. Everything below is available now to all existing customers, with one mobile feature on the way.

See every access event in one place

Tenant and landlord admins now get a consolidated, filterable feed of access control activity across a property. Tenant admins can monitor access to their own leased spaces, while landlord admins get insight into building-wide access patterns.

Real-time and historical data in one view makes it easier to spot security risks, confirm compliance, and improve operational oversight with confidence.

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Give visitors clear floor and suite directions

Visitor invitations can now include floor and suite details, so guests know exactly where to go the moment they arrive. Tenant and landlord admins manage this location information directly in Admin, keeping it accurate for every space.

The result is fewer confused visitors at the front desk and a smoother, more welcoming arrival experience overall.

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Invite new users faster

A new invite flow gives tenant and landlord admins a streamlined, intuitive way to invite users to the platform with the right access and permissions from the start, cutting down the steps needed to get someone onboarded.

Export user data straight from the Users table

Admins can now export user data directly from the Users table, and the export respects whatever filters are already applied — buildings, companies, or any other criteria — so you get exactly the targeted dataset you need for reporting or analysis.

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Coming soon: Google Wallet support for HID

In our next mobile app release, users will be able to store HID credentials directly in Google Wallet for seamless, cardless entry. It's a faster onboarding experience for end users and takes advantage of Google Wallet's built-in security for a more convenient, more secure way to get into your buildings.

Scrolling a long list of conference rooms, desks, and amenities to find the right one is slow, and it only gets harder as portfolios grow. Keeping access reliable across hardware providers and keeping your user base organized add more friction on top. This release tackles all three: a new way to browse and book resources visually, a more dependable access experience on HID and OpenPath, and a faster User Management workflow. These updates are now available to all existing customers.

Map View for resource booking

Resource Booking now includes a Map View, so tenants can find and book resources across your locations using an interactive map instead of scrolling a list. The visual layout of available spaces helps users quickly spot the best option for their needs, making the booking process faster and simpler.

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Faster, easier User Management

We've enhanced User Management with improved filters and pagination, so handling users is faster and simpler. These updates give admins a smoother, more intuitive way to keep user information organized and current as your user base grows.

More reliable access control

We've refreshed the HID experience with a new, unified look and feel for visual and functional consistency. Improved tap detection addresses issues that caused intermittent Tap-to-Unlock failures, and we've optimized the interaction flow for a more seamless, consistent access experience.

OpenPath also gets a UI refresh along with multi-instance support — users can now onboard and use multiple OpenPath instances within the app, moving between different access points without manual configuration changes. OpenPath now supports offline mode too, so users can access secure areas without depending on network connectivity.

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Coming soon

Two features are in the works for next month. An improved Building Management tool will add advanced search and a clearer, more organized view, making it faster to find and update building details across your portfolio. An Access Control Command Center will give tenant and landlord admins deeper visibility into access activity — tenant admins can monitor access to their own leased spaces, while landlord admins see building-wide patterns, with real-time and historical data consolidated into a filterable feed to support security, compliance, and operational oversight.