A reimagined Admin experience
Property teams juggle a lot inside HqO Admin — tenant relationships, building content, event logistics, visitor traffic — and until now each of those lived in its own corner of the platform. This release brings them closer together. We've rebuilt Admin navigation around how you actually work, and paired it with a smarter way to tag relationships in CRM, richer content and file tools, flexible multi-session events, and a modern visitor email experience. Together, these updates are about reducing friction so property teams can focus on building great experiences.
New Admin navigation
HqO Admin has been reimagined to unify every stage of the property lifecycle in a single, intuitive platform. The navigation is now designed around each user persona, making it easier to manage portfolios, engage tenants, and streamline operations without switching contexts. Whether you're managing a single building or a large portfolio, the updated experience makes sure you always know where you are and what's next.
Universal tagging in CRM
CRM now has a tagging system that gives property teams a clear, structured way to understand every relationship across their portfolio — instant visibility into who matters, why they matter, and how they connect to tenants, buildings, vendors, and operational workflows. With consistent taxonomy across every object, teams can segment stakeholders, surface priorities, and act on insights without digging through disconnected records.
- Dual tag model: custom tags for team-specific categorization, plus system tags that power CRM logic
- Visual tag management: color-coded badges, intuitive add/remove controls, and clear protection indicators
- Centralized management: create, edit, delete, and organize your entire tag library in one place
File Repository and a richer Content Builder
The new File Repository gives property teams a centralized home for approved digital assets — brand imagery, safety policies, floor plans, tenant handbooks — so landlords can standardize how files are stored and accessed and confidently give tenants the most accurate, up-to-date information. Alongside it, the Content Builder now supports a more dynamic, media-rich experience: teams can create tenant communications that feel like a modern newsletter, complete with embedded images, videos, and attachments pulled directly from the File Repository, cutting down on repetitive uploads.
Multi-session events
You can now create events with multiple bookable sessions — 30-minute massages, small fitness classes, or other time-based activities — all within a single event in HqO. Each session has its own time, capacity, and attendee list. Guests pick the time that works for them, join a waitlist if a slot is full, and get confirmations and calendar reminders just like standard events today, so there's no more need for third-party tools like Calendly or Eventbrite to manage staggered bookings. Reporting on multi-session events stays fully in-platform as well.
Modern visitor emails
Visitor Management's email enhancements bring a modern, branded pre-arrival experience that sets clear expectations and reduces day-of confusion. Visitors get email invitations with complete visit details, mobile wallet and QR passes, and customized check-in instructions from their host; hosts, in turn, get notifications throughout the visitor lifecycle. Visitor communications are automatically translated into the building's primary language, and change indicators clearly flag when visit details have been modified. Add to Wallet is available for Wavelynx customers.