Changelog

Lease financials, key dates, and space assignments have long lived outside the rest of the platform, and front desks have had to choose between clunky recurring-visit workarounds and service requests that required an account first. This release closes both gaps. HqO now has a single home for lease data, visitor registration and recurring visits get a cleaner experience, Service Requests opens up to anyone regardless of account status, and Local Experiences starts surfacing what's happening nearby without any manual curation.

Leasing

Property teams get a centralized, portfolio-wide view of every lease — financials, key dates, and occupied spaces in one place.

• Portfolio overview: See total active leases, total annual rent, and upcoming expirations across all buildings
• Guided lease creation: A three-step process (parties and spaces, lease terms, final review) supports multi-building leases
• Full financial breakdown: Base rent, rent per square foot, and total lease value, with term progress tracking
• Space-level detail: Building, floor, and suite listings, with the ability to modify spaces as terms change

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Visitor Management: registration and recurring visits

The native app's visit creation and management interface has been modernized, and property teams get updated settings to configure registration behavior.

Recurring visits also get their own dedicated controls:

• Flexible repeat patterns: Daily, weekly, monthly (by date or by day), weekdays, or custom day sets
• Just-in-time invites: Visitor invites now dispatch on each specific visit date rather than all at once
• Scoped edits and cancellations: Modify a single occurrence, the series going forward, or the entire series independently

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Service Requests

Property teams can now submit a service request on behalf of anyone — including people who don't have an account yet.

• Pre-registration requests: Create a request for an unregistered user by email, with automatic notification
• Built for new hires and guests: Eliminates the sign-up prerequisite that previously blocked requests
• Custom request forms: Tailored intake forms per service type, supporting text, multiple choice, file uploads, dates, and other field types

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Local Experiences

Nearby events — concerts, festivals, classes — now surface automatically, refreshed on a rolling 30-day basis.

• Automatic sourcing: Events populate based on building city and selected event types, with no manual publishing required
• Auto-populate or curate: Choose automatic handling or hand-pick events for specific content sections
• Portfolio-wide configuration: Set event preferences across the portfolio, with adjustments available at the individual building level

Property teams juggle a lot inside HqO Admin — tenant relationships, building content, event logistics, visitor traffic — and until now each of those lived in its own corner of the platform. This release brings them closer together. We've rebuilt Admin navigation around how you actually work, and paired it with a smarter way to tag relationships in CRM, richer content and file tools, flexible multi-session events, and a modern visitor email experience. Together, these updates are about reducing friction so property teams can focus on building great experiences.

New Admin navigation

HqO Admin has been reimagined to unify every stage of the property lifecycle in a single, intuitive platform. The navigation is now designed around each user persona, making it easier to manage portfolios, engage tenants, and streamline operations without switching contexts. Whether you're managing a single building or a large portfolio, the updated experience makes sure you always know where you are and what's next.

Universal tagging in CRM

CRM now has a tagging system that gives property teams a clear, structured way to understand every relationship across their portfolio — instant visibility into who matters, why they matter, and how they connect to tenants, buildings, vendors, and operational workflows. With consistent taxonomy across every object, teams can segment stakeholders, surface priorities, and act on insights without digging through disconnected records.

• Dual tag model: custom tags for team-specific categorization, plus system tags that power CRM logic
• Visual tag management: color-coded badges, intuitive add/remove controls, and clear protection indicators
• Centralized management: create, edit, delete, and organize your entire tag library in one place

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File Repository and a richer Content Builder

The new File Repository gives property teams a centralized home for approved digital assets — brand imagery, safety policies, floor plans, tenant handbooks — so landlords can standardize how files are stored and accessed and confidently give tenants the most accurate, up-to-date information. Alongside it, the Content Builder now supports a more dynamic, media-rich experience: teams can create tenant communications that feel like a modern newsletter, complete with embedded images, videos, and attachments pulled directly from the File Repository, cutting down on repetitive uploads.

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Multi-session events

You can now create events with multiple bookable sessions — 30-minute massages, small fitness classes, or other time-based activities — all within a single event in HqO. Each session has its own time, capacity, and attendee list. Guests pick the time that works for them, join a waitlist if a slot is full, and get confirmations and calendar reminders just like standard events today, so there's no more need for third-party tools like Calendly or Eventbrite to manage staggered bookings. Reporting on multi-session events stays fully in-platform as well.

Modern visitor emails

Visitor Management's email enhancements bring a modern, branded pre-arrival experience that sets clear expectations and reduces day-of confusion. Visitors get email invitations with complete visit details, mobile wallet and QR passes, and customized check-in instructions from their host; hosts, in turn, get notifications throughout the visitor lifecycle. Visitor communications are automatically translated into the building's primary language, and change indicators clearly flag when visit details have been modified. Add to Wallet is available for Wavelynx customers.

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Commercial real estate is being won by the assets that understand and serve the people in them, not just the square footage they manage. Too often, though, the systems that hold tenant relationships, performance data, and day-to-day operations live apart from each other, making it hard to see the full picture of a property or a portfolio. This release moves HqO further toward being the CRM for CRE: a single platform where relationship intelligence, engagement, and operations connect, so every property and portfolio can close the gap between managing buildings and managing experiences.

The CRM for CRE

HqO now gives owners, operators, and asset managers a unified system for managing relationships, not just the buildings they sit in. A centralized relationship intelligence layer acts as a single source of truth for tenants, vendors, and deals, while real-time tenant health surfaces renewal risk early enough to act on with context. AI-powered insights learn from every service ticket, event, and survey, and workflow automation turns everyday interactions into structured, trackable engagement data rather than one-off tasks.

Portfolio intelligence, unified

Portfolio Analytics Dashboards now bring all of your property and tenant data into Intelligence, in one place, so asset managers can make faster, better-informed decisions instead of stitching together reports. The dashboards include portfolio-wide engagement funnel metrics covering reach, awareness, utilization, engagement, and sentiment; an AI-powered chat for instant answers; and benchmarking and Occupier Insights for comparing assets across the market.

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A stronger Events platform

Building teams can now plan, promote, and manage events entirely within HqO, from tenant socials to wellness classes. Waitlists and check-in are QR-based, with automated capacity management so teams aren't tracking headcounts by hand. Smart notifications keep attendees informed without extra manual work, and built-in event analytics track attendance and ROI to help teams optimize future programming.

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A new tenant web experience

The Tenant Web App has been rebuilt to bring the full HqO experience to desktop, fast, familiar, and branded to match your property. Smarter navigation and a My Feed view surface building updates, events, and content at a glance, while role-aware layouts personalize what each user sees. Policies, waivers, and building information are now centralized in one place, and branding stays consistent across web and mobile.

Vendor and loading dock management

Operational excellence depends on knowing who is coming and going. A centralized vendor directory now tracks Certificate of Insurance (COI) status, vendor type, and activity, with automated compliance checks that keep insurance valid and liability low. Loading dock check-ins are streamlined with license plate scanning, driver ID verification, and digital delivery tracking.

Resource collections

Experience Managers can now group related amenities and bookable spaces into themed Resource Collections, making it easier for tenants to find and reserve what they need. For example, a Lab & Life Sciences collection can group microscopes, lab rooms, and collaboration spaces together, while a Wellness & Gym collection can separate fitness amenities from conference rooms to streamline booking for both.

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Fall is the moment to re-energize tenant communities after the summer slowdown, but a great event calendar only pays off if you can promote it well, run it smoothly on the day, and prove it worked afterward. This release focuses on closing those gaps in Events, from RSVP management through to post-event feedback, so your team can plan, host, and evaluate tenant programming with less manual effort.

Waitlists for fully-booked events

When an event's RSVP cap is reached, tenants can now opt in to a waitlist instead of being turned away outright. If a spot opens up from a late cancellation, waitlisted tenants are automatically notified so they can claim it. This keeps attendance up even with last-minute no-shows, and it makes tenants who don't get in right away still feel seen and included in the event.

To get the most out of this, pair waitlists with targeted promotion across your channels — email, digital signage, building apps, or direct invitations — so tenants know an event exists and how to RSVP. Tailoring the invite list also helps: a networking event may land better with specific companies, while a wellness class can go out building-wide.

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Smoother day-of check-in

On the day of the event, attendees can check in quickly (including on-the-spot registration for anyone who didn't RSVP in advance), and your team can track attendance in real time as it happens. That means fewer bottlenecks at the door and a clearer, up-to-date picture of who actually showed up versus who RSVP'd.

Post-event surveys and attendance reporting

Once an event wraps, you can compare final attendance against RSVPs to understand turnout, and send post-event surveys to find out what resonated and what didn't. Surveys surface whether the event met tenant expectations, which formats drove the most engagement, and what tenants want to see next — insights you can use to prove programming value to stakeholders and sharpen your next event.

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Registering the same visitor over and over, publishing content without a clear sense of what's still missing, and managing users without easy visibility into their accounts all slow admins down. This release focuses on cutting that friction, with a faster way to register repeat and recurring visitors, a clearer content creation flow, and a couple of small but useful additions to user management. We're also previewing two upcoming features for visitor groups and event management.

Visit cloning

Registering recurring or similar visits used to mean re-entering the same details every time. Now you can clone an existing visit in one click. A Clone button in the kebab menu on any visitor record opens a new visit modal pre-filled with the original visitor's name, date and time, bypass/stop flow selections, and other visit details. If the original visit was in the past, we automatically update the date to today and align the time to standard business hours, so it's ready to submit without manual changes. You can still adjust anything in the pre-filled form before submitting.

Building watchlist

For Enterprise customers, HqO now supports a building watchlist. Building administrators can manage the watchlist and get notified when a registered visitor matches a watchlist record. Badge creation is halted for that visitor until the match is resolved, so a watchlist member can't be granted access to the property.

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Day pass

Also for Enterprise customers, Day Pass is now available. Visitors who forgot or lost their badge can request a day pass at the front desk, and building guards can print one on the spot. Tenants can turn this on for all, some, or none of their employees, and can enable or disable the approval request workflow as needed.

Content creation, simplified

Creating content is now easier to get right. A new tab-based UI guides you through the creation flow with clear visibility into which fields still need attention, so nothing gets missed before you publish. Audiences now sync automatically between content and notifications, removing a manual step from your workflow, and a new preview screen lets you review content before it goes live.

Coming soon

Visitor groups. Landlord administrators will be able to enable or disable visitor groups per building. Tenant and landlord admins will be able to filter and view group visits alongside individual ones, invite a whole group of visitors in a single step, remove individual users from a group visit, and create groups in bulk from users with active invitations. A new reusable search dropdown will make it faster to select group members when inviting a visitor group. Visitor groups are also supported in bulk visit creation.

Event management. An upcoming event builder will let attendees register and pay for events directly in the HqO app, with funds deposited to an account of your choice. Advanced reporting will show attendee emails, companies, and registration status for more targeted communication, and push and email notifications will confirm RSVPs and cancellations and remind attendees a day before the event.

Smaller improvements

• Admin: Administrators can now deactivate users directly from the admin dashboard.
• Admin: User administrators can view user email addresses on the User Configuration Page, making it easier to identify and manage users.