Changelog

Property teams have long tracked tenant service issues across email threads and disconnected systems, making it hard to see status or spot patterns. This release closes that gap and moves several other operational touchpoints forward at the same time. Service Requests officially launches as a full intake-to-resolution workflow, and it's joined by new Visitor Management configuration controls, a live Integriti access control integration, and French language support in Intelligence.

Service Requests

Service Requests turns an everyday tenant touchpoint into a streamlined, high-impact workflow, giving property teams one place to intake, prioritize, and resolve requests with speed and transparency. Unifying communication, tracking, and assignment removes the friction of email chains and manual handoffs, turning routine issues into a chance to build trust and improve response times.

The launch includes:

• A modern, table-driven UX with search, robust filters, and a detailed request view with status and location fields for faster updates
• Flexible management settings so admins can configure request types to fit each property's unique offerings and needs
• Built-in two-way chat with timestamps and internal notes, keeping requesters and assignees aligned without email chains
• Attachments with preview, plus assignment and progress tracking from intake to resolution

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Visitor Management: smarter configuration

Three new capabilities give property teams more flexibility to configure visitor experiences that match their building's security model, staffing approach, and tenant expectations.

• Walk-up optional fields: Building operators can configure lighter registration requirements for last-minute visits, supporting walk-up arrivals within one hour with optional email and phone fields, reducing front-desk friction without compromising security on future-dated registrations.
• Reminder notification customization: Reminder schedules can now be set to match how visitors actually plan their day, choosing from no reminder, an early reminder one hour before arrival, or a daily reminder at a consistent building-defined time.
• Re-send notification and invite status: Invite delivery status (email, text, or both, with date and time) now surfaces directly in the visitor table, along with the ability to resend invitations for any visit with a single click.

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Integriti access control integration

HqO's integration with Integriti connects the tenant experience platform directly to building access control systems. Tenant employees receive NFC mobile credentials provisioned into Apple Wallet or Android, while visitors are automatically registered and granted temporary access, all managed through the HqO app.

• NFC credentials via Apple Wallet and Android: Tenant employees can provision mobile credentials directly from the HqO app with a single tap
• Full credential lifecycle: Credentials can be added, suspended, activated, and removed through HID Origo, automatically synced with the Integriti access control system
• Automated visitor registration: Visitors are automatically created in Integriti with temporary access credentials assigned and revoked based on visit dates, with both single-day and multi-day visits supported
• Multi-building support: One-to-many credential management is available for complex campus and multi-building environments

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Intelligence: French language support

The Intelligence dashboard is now available in French, making it accessible to French-speaking admins across Canadian and European properties. The language displays automatically based on the admin's language preference settings, and additional languages are planned to follow.

Smaller improvements

Web

• Public users can now register for the HqO platform through the web, with no app download required, lowering the barrier to entry for anyone who visits a building's Tenant Portal. This applies to buildings that have already approved public domains for platform access.

Running a growing portfolio means keeping property data organized while still delivering a great guest experience — and pricing your spaces the right way. This release makes both easier. We're rolling out a centralized way to manage your buildings and finer control over visitor scheduling, plus previewing new pricing and access tools for Resource Booking that help you fill space and strengthen tenant relationships.

Building Management

Your building portfolio now has a single home. Building Management gives you an organized view of every property, with advanced search that makes finding and accessing building details fast and intuitive — so you can stay on top of portfolio data without piecing it together across disconnected screens. Each property also gets its own Building Overview page: a dedicated view of key details with intuitive navigation and quick-edit functionality, so you can update building information directly and keep your data accurate.

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Custom notes for seamless visitor check-ins

Landlords now have more control over how tenants schedule visitor invitations. Advanced Visitor Invitation Settings let you set the default duration for a visitor invite and cap how far in advance tenants can schedule one, keeping scheduling aligned with your building's business hours and operational policies. The result: secure, predictable visitor scheduling and a smoother check-in experience for guests.

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Coming soon: discounts and flexible pricing for Resource Booking

Coming soon, property teams get more ways to price and promote bookable spaces. Discounts let you set percentage-based rates for select tenants, time-based windows, or key tenant groups, with full control over the discount percentage, duration, and eligibility — a tailored, hospitable way to keep spaces booked. Alongside that, Flexible Pricing adds fixed rates (per hour or per day), block pricing for half- and full-day reservations, and tiered pricing that pairs a base rate with a lower rate for additional hours. Tenants see a clear price breakdown before checkout, and property teams get smarter tools to maximize demand and space utilization.

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Coming soon: Tenant Offboarding

Also on the way: Tenant Offboarding gives property teams a structured way to offboard tenants directly in the platform when they vacate a building. It lets landlords manage this core process themselves, ensuring the right users retain access during the transition and that tenant data is properly archived or transferred once the tenant is gone.

Coming soon: access control for Resource Booking with OpenPath

Finally, we're integrating OpenPath's access management system with Resource Booking. Once live, booked resources will link directly to OpenPath Access Levels, so users can unlock and enter their reserved space automatically during the booking window — no manual intervention required, for a frictionless booking experience.

Onboarding a new teammate, finding an open room, and coordinating a visitor's arrival should all be quick — but small friction points add up fast for admins and tenants alike. This release cuts that friction in three places: a simpler way to invite users, a faster path to booking resources, and better context for building staff handling visitors. We're also giving a preview of what's landing in our next mobile app release.

New user invite flow

Onboarding new users is now faster for tenant and landlord admins. The new invite flow offers a streamlined, intuitive process for inviting people to the platform and assigning them the right access and permissions from the start.

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Skip straight to the resource list

Booking a resource now takes fewer clicks. Users land directly on the resource list instead of a filter screen first, so finding and reserving a space is quicker by default. Filters are still there to refine a search, and a "My Bookings" button gives one-tap access to upcoming reservations.

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Custom notes for visitor check-ins

Visitor hosts can now attach custom notes to a visit, giving building staff the special instructions they need to handle a guest's arrival smoothly. It's a small addition that closes a real coordination gap between hosts and the front desk.

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Coming soon

Three more updates are on the way with our next mobile app release:

Android support for SwiftConnect with the app closed

SwiftConnect NFC keys will work on Android even when the app is closed, using background NFC to simplify entry while keeping the same security protocols in place. This is fully compatible with customers already using the SwiftConnect integration, so access stays uninterrupted for users on the go.

Informational emails

Admins will be able to compose and send rich-text emails directly from HqO to keep tenants informed about building updates, upcoming events, and other announcements — all in a branded, professional format.

Improved building management

Managing a portfolio is getting more efficient, with advanced search and a clearer, more organized view for finding and updating building details faster.

First impressions matter, whether it's a visitor arriving at your building or a new user logging into the platform for the first time. This release focuses on exactly that: giving admins better visibility and control over access activity, making visitor arrivals clearer, and speeding up how new users get onboarded. Everything below is available now to all existing customers, with one mobile feature on the way.

See every access event in one place

Tenant and landlord admins now get a consolidated, filterable feed of access control activity across a property. Tenant admins can monitor access to their own leased spaces, while landlord admins get insight into building-wide access patterns.

Real-time and historical data in one view makes it easier to spot security risks, confirm compliance, and improve operational oversight with confidence.

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Give visitors clear floor and suite directions

Visitor invitations can now include floor and suite details, so guests know exactly where to go the moment they arrive. Tenant and landlord admins manage this location information directly in Admin, keeping it accurate for every space.

The result is fewer confused visitors at the front desk and a smoother, more welcoming arrival experience overall.

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Invite new users faster

A new invite flow gives tenant and landlord admins a streamlined, intuitive way to invite users to the platform with the right access and permissions from the start, cutting down the steps needed to get someone onboarded.

Export user data straight from the Users table

Admins can now export user data directly from the Users table, and the export respects whatever filters are already applied — buildings, companies, or any other criteria — so you get exactly the targeted dataset you need for reporting or analysis.

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Coming soon: Google Wallet support for HID

In our next mobile app release, users will be able to store HID credentials directly in Google Wallet for seamless, cardless entry. It's a faster onboarding experience for end users and takes advantage of Google Wallet's built-in security for a more convenient, more secure way to get into your buildings.

Scrolling a long list of conference rooms, desks, and amenities to find the right one is slow, and it only gets harder as portfolios grow. Keeping access reliable across hardware providers and keeping your user base organized add more friction on top. This release tackles all three: a new way to browse and book resources visually, a more dependable access experience on HID and OpenPath, and a faster User Management workflow. These updates are now available to all existing customers.

Map View for resource booking

Resource Booking now includes a Map View, so tenants can find and book resources across your locations using an interactive map instead of scrolling a list. The visual layout of available spaces helps users quickly spot the best option for their needs, making the booking process faster and simpler.

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Faster, easier User Management

We've enhanced User Management with improved filters and pagination, so handling users is faster and simpler. These updates give admins a smoother, more intuitive way to keep user information organized and current as your user base grows.

More reliable access control

We've refreshed the HID experience with a new, unified look and feel for visual and functional consistency. Improved tap detection addresses issues that caused intermittent Tap-to-Unlock failures, and we've optimized the interaction flow for a more seamless, consistent access experience.

OpenPath also gets a UI refresh along with multi-instance support — users can now onboard and use multiple OpenPath instances within the app, moving between different access points without manual configuration changes. OpenPath now supports offline mode too, so users can access secure areas without depending on network connectivity.

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Coming soon

Two features are in the works for next month. An improved Building Management tool will add advanced search and a clearer, more organized view, making it faster to find and update building details across your portfolio. An Access Control Command Center will give tenant and landlord admins deeper visibility into access activity — tenant admins can monitor access to their own leased spaces, while landlord admins see building-wide patterns, with real-time and historical data consolidated into a filterable feed to support security, compliance, and operational oversight.